Exchange for Damaged Products Only:

We offers exchanges only for customers who receive damaged or defective products. You are eligible for an exchange if the product they received is in a damaged or defective condition.

No Returns for Reasons Other Than Damage:

We does not accept returns for reasons unrelated to product damage. You cannot return items if You change Your mind or do not like the product.

Reporting Damaged Products:

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Contact our customer support team with a clear description of the damage, images of the damaged product and a Courier Opening Video to initiate the exchange process.

Refund for Unavailable Exchanges:

If the same product is not available for exchange due to stock unavailability or any other reason, the we will provide a refund for the damaged item.

Refund Initiation Within 48 Hours:

If the same product is not available for exchange and you are eligible for a refund, in such circumstances we will issue a refund within 48 hours of the damaged product being returned to our office address.