Terms & Conditions

Welcome to Blue Needle (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website and your interactions with our products and services. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Products and Orders

1.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our products, including colors, sizes, materials, and other relevant information. However, please note that actual product colors may vary due to individual monitor settings and lighting conditions.

1.2 Orders and Acceptance

By placing an order through our website, you are making an offer to purchase the selected products. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in product information, or suspicion of fraudulent activity. If we are unable to process or accept your order, we will notify you promptly and may provide alternatives if available.

2. Pricing and Payments

2.1 Pricing

All product prices are listed in the local currency and are subject to applicable taxes, shipping fees, and handling charges, which will be calculated at checkout.

2.2 Payment

We accept various payment methods as indicated on our website. By providing your payment information, you represent and warrant that you have the legal right to use the selected payment method and that the information provided is accurate and complete.

3. Shipping and Delivery

3.1 Shipping

We offer shipping to the specified delivery address provided during the checkout process. Shipping times may vary depending on your location and other factors beyond our control.

3.2 Delivery

Once your order is shipped, you will receive a confirmation email with tracking information. While we strive to ensure timely deliveries, we are not liable for any delays caused by shipping carriers or other unforeseen circumstances.

4. Return Policy

4.1 Eligibility:

If you receive an item in good condition but change your mind about it, we regret to inform you that we cannot accept a return or provide a refund.

4.2 Reporting Damaged Products:

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Contact our customer support team with a clear description, Courier Opening Video and images of the damage to initiate the exchange process.

5. Exchange Policy

5.1 Exchange for the Same Product:

If the damaged product is eligible for a return, we will gladly exchange it for the same product, subject to availability.

5.2 Unavailability of the Same Product:

In case the same product is not available, we will offer you an exchange for a similar product of equal value. We will work with you to find a suitable replacement from our women’s clothing collection.

6. Refund Policy

6.1 Refund for Unavailable Product:

If neither the same product nor a suitable replacement is available, we will initiate a refund for the full purchase price, including any applicable taxes and shipping charges.

Intellectual Property
All content on our website, including but not limited to images, text, logos, and graphics, is the property of Blue Needle and is protected by applicable intellectual property laws. You may not use, reproduce, distribute, or modify any content without our express written permission.

Limitation of Liability
To the fullest extent permitted by law, Blue Needle and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.

Indemnification
You agree to indemnify and hold harmless Blue Needle and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of our website or products, your violation of these Terms and Conditions, or your violation of any rights of a third party.

Modifications to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after the posting of revised Terms and Conditions constitutes your acceptance of the changes.

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of india, without regard to its conflict of laws principles.

Email : sales@blueneedle.in

Thank you for choosing Blue Needle. Happy shopping!